Privacy Policy

At THE ZENTIS, the privacy of our visitors is one of our main priorities. This Privacy Policy explains what information we collect, how we use it, and the rights you have.

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our service:

● Personal Data: Information you provide that can identify or contact you (e.g., name, email address, shipping address, and — for custom orders — design preferences or reference images you share).

● Order & Payment Data: Details needed to process your purchase. Payments are handled by secure third-party processors; we do not store your full card details.

● Usage Data: Information such as your IP address, browser type, and pages visited.

● Cookies & Tracking: We use cookies and similar technologies to operate the store, remember your cart, and improve your experience.

2. HOW WE USE YOUR INFORMATION

● To process and fulfill your orders, including custom requests.

● To provide customer support and respond to your inquiries.

● To send order updates and, where you've opted in, marketing communications.

● To maintain, analyze, and improve our store and services.

● To detect, prevent, and address fraud or technical issues.

3. THIRD-PARTY SERVICE PROVIDERS

We share data only as needed with trusted partners who help us run our business, such as:

● Payment processors (to handle transactions securely).

● Shipping and fulfillment partners, including print-on-demand and production suppliers (to make and deliver your order).

● Analytics and advertising partners (to understand store performance and, where applicable, show relevant ads).

● Note: These partners may use their own cookies or similar technologies, over which we have no direct control. We encourage you to review their privacy policies.

4. YOUR DATA PROTECTION RIGHTS (GDPR & CCPA)

Depending on where you live, you may have the right to:

● Access: Request a copy of the personal data we hold about you.

● Rectification: Ask us to correct information you believe is inaccurate.

● Erasure: Ask us to delete your personal data, subject to certain conditions.

● Opt-out: Opt out of marketing or the sale/sharing of your personal information for targeted advertising.

To exercise any of these rights, contact us at support@thezentis.com.

5. CHILDREN'S INFORMATION

We do not knowingly collect personal information from children under 13 (or 16 in the EU). If you believe a child has provided us with personal data, please contact us and we will remove it.