Billing & Payment Policy

Effective Date: June 30, 2026

At THE ZENTIS, operated by ZENTIS LLC, we are committed to providing a secure, transparent, and reliable checkout experience. This Billing & Payment Policy explains how payments are processed, accepted payment methods, pricing, taxes, and other important billing information when you place an order through TheZentis.com.

Accepted Payment Methods

We accept a variety of secure payment methods for your convenience. Available payment methods may vary depending on your location, device, browser, and eligibility, and may include:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
UnionPay
Elo
Shop Pay
Google Pay
PayPal

All available payment methods will be displayed during checkout.

Currency

All prices on THE ZENTIS are displayed and processed in United States Dollars (USD).

If your payment method uses a different currency, your financial institution may apply currency conversion fees or foreign transaction fees. Any such charges are determined by your card issuer and are not controlled by THE ZENTIS.

Pricing

We make every effort to ensure that product descriptions, pricing, and other information displayed on our website are accurate. However, occasional errors may occur.

If a pricing error is discovered after an order has been placed, we reserve the right to cancel the order or contact you with the correct pricing before processing your purchase. If payment has already been collected for a cancelled order, a full refund will be issued to your original payment method.

Taxes

Applicable sales tax will be calculated and displayed during checkout where required by law.

The amount of tax charged depends on your shipping destination and applicable federal, state, or local tax regulations. If no sales tax is required for your order, no tax will be added during checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other government-imposed charges that may apply in their country.

Payment Authorization

By placing an order, you authorize THE ZENTIS and its payment service providers to charge your selected payment method for the total amount of your purchase, including applicable taxes and shipping charges.

All payment transactions are securely processed using industry-standard encryption. THE ZENTIS does not store or have direct access to your complete payment card information.

Orders are subject to payment verification and authorization. If payment cannot be successfully verified or authorized, your order may be delayed, declined, or cancelled.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details and payment summary.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our customer support team.

Billing Information

You are responsible for providing accurate, complete, and current billing information when placing an order.

Providing incorrect or incomplete billing information may result in payment issues, order cancellation, or shipping delays.

Fraud Prevention

To protect our customers and our business, THE ZENTIS reserves the right to review, verify, delay, or refuse any order that appears to involve fraudulent, unauthorized, or suspicious activity.

We may request additional information or identity verification before accepting or processing certain orders.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, refunds generally appear within 5–10 business days after they have been processed. Processing times may vary between banks and payment providers.

For complete information regarding returns and refund eligibility, please refer to our Return & Refund Policy.