Billing & Payment Policy

Effective Date: June 30, 2026

At The Zentis, we are committed to providing a secure, transparent, and seamless checkout experience. This Billing & Payment Policy explains how payments are processed, accepted payment methods, pricing, taxes, and other important billing information when you place an order through TheZentis.com.

Accepted Payment Methods

We accept a variety of secure payment methods for your convenience. Depending on your location, device, browser, and eligibility, available payment methods may include:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
UnionPay
Elo
Shop Pay
Google Pay
PayPal

All available payment methods will be displayed during checkout. Payment options may vary depending on your billing address, shipping destination, device, browser, or payment provider availability.

Currency

All prices on The Zentis are displayed and processed in United States Dollars (USD).

If your payment method uses a different currency, your financial institution may apply currency conversion or foreign transaction fees. These fees are determined by your card issuer and are not controlled by The Zentis.

Pricing

We make every effort to ensure that all product descriptions and prices displayed on our website are accurate. However, errors may occasionally occur.

If a pricing error is identified after an order has been placed, we reserve the right to cancel the order or contact you with the correct pricing before processing your purchase. If your payment has already been collected for a cancelled order, a full refund will be issued to your original payment method.

Taxes

Applicable sales tax will be calculated and displayed during checkout where required by law.

The amount of tax charged depends on the shipping destination and applicable state or local tax regulations. If no sales tax is required for your order, no tax will be added during checkout.

Customers are responsible for any customs duties, import taxes, or other government-imposed fees that may apply to international shipments.

Payment Authorization

By placing an order, you authorize The Zentis and its payment providers to charge your selected payment method for the total order amount, including any applicable taxes and shipping charges.

Orders are subject to payment verification and authorization. If your payment cannot be successfully authorized or verified, your order may be delayed, declined, or cancelled.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your order details and payment summary.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our customer support team.

Billing Information

You are responsible for providing accurate, complete, and current billing information when placing an order.

Incorrect or incomplete billing details may result in payment delays, order cancellation, or shipping delays.

Fraud Prevention

To protect our customers and our business, The Zentis reserves the right to review, verify, or refuse any order that appears to involve fraudulent, unauthorized, or suspicious activity.

We may request additional verification before accepting or processing certain orders.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, refunds typically appear within 5–10 business days after they have been processed. Please refer to our Return & Refund Policy for complete details regarding return eligibility and refund procedures.