Frequently Asked Questions (FAQ)

1. Who operates THE ZENTIS?

THE ZENTIS is operated by ZENTIS LLC, a United States registered company. If you have any questions, you can contact us at support@thezentis.com.

2. Where do you ship?

We currently ship within the United States only.

3. How long does it take to process an order?

Orders are typically processed within 1–3 business days (Monday–Friday).

Orders placed after our daily cut-off time or on weekends and public holidays will begin processing on the next business day.

4. What is your order cut-off time?

Our daily order cut-off time is 5:00 PM AEST (Monday–Friday).

5. How long does shipping take?

After your order has been processed, estimated delivery is 5–8 business days (Monday–Friday).

Please note that delivery times are estimates and may vary due to carrier delays or other circumstances beyond our control.

6. How much does shipping cost?

$7.98 USD for orders under $99 USD
Free Standard Shipping on orders of $99 USD or more

Shipping charges are calculated during checkout.

7. How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can monitor your shipment.

8. Can I cancel or change my order?

Yes. You may request to cancel or modify your order within 12 hours of placing it.

After this period, your order may already be in processing and changes or cancellations may no longer be possible.

9. What payment methods do you accept?

We accept a variety of secure payment methods, including:

Visa
Mastercard
American Express
Discover
PayPal
Shop Pay
Google Pay

Available payment methods may vary depending on your location and device.

10. What currency do you use?

All prices are displayed and processed in United States Dollars (USD).

11. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Include your order number and clear photos of the issue. We'll review your request and, where appropriate, arrange a replacement or refund.

12. Can I return a custom or made-to-order item?

Because many of our products are made to order, we cannot accept returns or offer refunds for custom or personalized items that were produced according to your specifications.

Please review your order carefully before completing your purchase.

13. How long do refunds take?

Once approved, refunds are issued to your original payment method.

Most refunds appear within 5–10 business days, depending on your bank or payment provider.

14. Is my payment information secure?

Yes. Payments are processed using secure payment providers with industry-standard encryption. THE ZENTIS does not store your complete payment card information.