Return & Refund Policy

Effective Date: June 30, 2026

At THE ZENTIS, operated by ZENTIS LLC, we want you to be satisfied with your purchase. Because many of our products are made to order or customized, please review this Return & Refund Policy before placing your order.

1. Order Cancellations & Modifications

Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, production may have already begun and we may be unable to cancel your order.

Order Changes

If you need to update your shipping address, nail size, design, or other order details, please contact us within 12 hours of placing your order. We will make every reasonable effort to accommodate your request before production begins.

2. Eligible for a Refund or Replacement

You may be eligible for a refund or replacement if:

Your item arrives damaged or defective.
You receive an incorrect item.
Your order differs significantly from the product description or the options you selected when ordering.
Your package is confirmed lost in transit by the shipping carrier after an investigation.

Depending on the situation, we may offer a replacement, store credit, or a refund.

In most cases involving damaged or incorrect products, you will not be required to return the item. We may request photographs to verify the issue.

3. Items Not Eligible for Return or Refund

Because many of our products are made to order, we cannot offer refunds or replacements if:

You selected the wrong size, shape, color, or style when placing your order.
A custom or personalized order was produced according to the specifications you provided.
You changed your mind after production or shipment.
The shipping address provided at checkout was incorrect or incomplete.

We encourage customers to carefully review sizing information before placing an order. If you have any questions, our support team is happy to assist you before you purchase.

4. How to Request a Refund or Replacement

Please contact us within 30 days of the delivery date.

Email support@thezentis.com and include:

Your order number.
Clear photographs showing the issue.
A photograph of the shipping label or package, if applicable.

We aim to review all requests within 24–48 business hours.

5. Refund Process

If your request is approved, your refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days after they have been processed.

6. Late or Missing Refunds

If you have not received your approved refund:

Check your bank account again.
Contact your credit card company or payment provider, as refunds may take additional time to be posted.
If you still have not received your refund, please contact us and we will be happy to assist you.