Shipping Policy

Effective Date: June 30, 2026

At THE ZENTIS, operated by ZENTIS LLC, we are committed to processing and delivering your order as quickly and efficiently as possible. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and other important shipping information.

1. Order Cut-Off Time

Orders placed before 5:00 PM (AEST), Monday through Friday, will begin processing on the same business day.

Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

2. Order Processing Time

Processing Time: 1–3 business days (Monday–Friday)

Processing time is the period required to prepare, verify, pack, and dispatch your order before it is handed over to the shipping carrier.

3. Shipping Time

After your order has been dispatched, estimated delivery time is:

United States: 5–8 business days (Monday–Friday)

Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Rates

Standard Shipping: $7.98 USD on orders under $99 USD
Free Standard Shipping: Available on orders of $99 USD or more

Shipping charges are calculated and displayed during checkout before payment is completed.

5. Shipping Destination

At this time, THE ZENTIS ships within the United States only.

We do not currently offer international shipping.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.

You can use the tracking information to monitor the progress of your shipment until delivery.

7. Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us. Additional shipping charges may apply to resend returned orders.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.